Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all CPV FitLab coaching plans, including the Basic, Silver, and Premium (12-Week Protocol) individual plans, 1:1 session-based coaching packages, and Corporate Wellness programs. Please read it carefully before enrolling.

1. General Policy: No Refunds

Because CPV FitLab plans involve immediate, personalised work by your coach (a plan built specifically around your body, goals, and schedule from the moment you enrol), fees paid for any coaching plan are non-refundable once your plan has been created and your coaching has begun, except for the single limited exception described in Section 2 below.

This applies to all plan tiers and all payment amounts, including partial payments, and applies regardless of whether you choose to stop using the Services before your plan period ends.

2. Exception: Premium Plan (12-Week Protocol) Results Protection

Clients enrolled in the individual Premium Plan (12-Week Protocol) are eligible for a two-month program extension at no additional cost (not a cash refund) if both of the following conditions are met:

• 85-of-90-days logging: the client logged their meals, workouts, and daily check-ins in the client tracker app for at least 85 of the 90 days of the program.
• Goal not achieved: the specific goal discussed and agreed with the coach at the start of the program was not achieved by the end of the 90 days.

This extension is assessed by your coach, based on your logged adherence in the tracker and the goal recorded at the start of your program. Logging fewer than 85 of the 90 days voids the guarantee. This exception applies only to the individual, consumer Premium Plan (12-Week Protocol). It does not apply to the Basic or Silver plans, 1:1 session-based coaching packages (including Monthly Transformation), or to Corporate Wellness programs, which are all governed by the general no-refund policy in Section 1.

3. Cancellations

You may cancel your ongoing coaching relationship at any time by informing your coach. Cancelling does not entitle you to a refund for fees already paid, in line with Section 1 above. If you cancel partway through a plan period you have already paid for, you retain access to the Services (tracker, coach support) for the remainder of that already-paid period, unless your account is terminated under our Terms of Service for misuse or non-payment.

4. Corporate Wellness Programs

Corporate Wellness engagements are scoped and priced individually per organisation, and are subject to the specific commercial terms agreed in writing with that organisation at the time of engagement, in addition to the general no-refund policy above.

5. How to Raise a Request

To raise a Premium Plan extension request under Section 2, or for any other question about this policy, please contact us directly.

6. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and will not apply retroactively to a plan you have already paid for.